Use cases
Enablement | Partner and channel training
🆕 Onboarding new customers
For new customers, an interactive demo can be part of the onboarding process, guiding them step-by-step through the SaaS's main features. For example, when starting to use a marketing automation system, the demo can show how to set up campaigns, segment contact lists, and analyze results, facilitating initial adoption of the product.
⏩ Continuous training
For existing SaaS customers, interactive demos can be regularly updated to include new features or best practices. For example, if a new feature is released, a demo can demonstrate how it works and how it can be integrated into existing workflows, keeping users up-to-date and increasing the perceived value of the product.
🦻 Customer Support
Support teams can use interactive demos to help customers resolve issues or learn new features. When a customer reports an issue, support can guide them through a demo that simulates the situation, showing them exactly how to fix the error or configure a new feature, improving service effectiveness.